If you're not satisfied with a Mixgraph Lite or Pro subscription, email [email protected] within 30 days of your first paid charge and we'll issue a full refund. No questions, no forms.
The guarantee covers monthly and annual subscriptions. It does not cover the 72-hour gig pass — see below.
The gig pass is a one-off purchase that unlocks Pro for 72 hours. It starts the moment your payment goes through, which you confirm at checkout, and it ends on its own — there is nothing to cancel and you are never charged again.
Because access begins immediately, a pass is not covered by the 30-day money-back guarantee and is non-refundable once it has started. By buying one you ask us to begin straight away and acknowledge that you lose any right to cancel for a refund once we have.
If something on our side stops your pass working — an outage, or a fault that prevents you using Pro for a meaningful part of the 72 hours — email [email protected] and we will put it right. Nothing here affects your statutory rights where the service is faulty or not as described.
Some yearly subscriptions started before June 2026 included a 7-day free trial. If yours did, nothing changes for you: you aren't charged during the trial, cancelling before it ends means you're never billed, and the 30-day guarantee runs from your first actual charge.
Subscriptions purchased through the App Store or Play Store are governed by Apple's and Google's refund policies respectively. Contact them directly to request a refund for those.
After the 30-day guarantee window, subscription charges (monthly or annual) are non-refundable. Cancel any time via your dashboard billing portal and you'll keep your current paid features until the end of the billing period.
Drop a note to [email protected]. We aim to respond within one business day.