If you're not satisfied with Mixgraph Pro, email hello@mixgraph.io within 30 days of your first paid charge and we'll issue a full refund. No questions, no forms.
Yearly Pro includes a 7-day free trial. You won't be charged anything during the trial. Cancel before the 7 days are up and you'll never be billed for the year. The 30-day guarantee runs from your first actual charge (i.e. the day the trial converts).
Subscriptions purchased through the App Store or Play Store are governed by Apple's and Google's refund policies respectively. Contact them directly to request a refund for those.
After the 30-day guarantee window, charges (monthly or annual) are non-refundable. Cancel any time via your dashboard billing portal and you'll keep Pro until the end of the current billing period.
Drop a note to hello@mixgraph.io. We aim to respond within one business day.